Please go to the Information tent located at the Festival.
Sydney Country Music Festival takes no responsibility for lost items. It is your responsibility for any items you bring into the Festival .
The Consumer Laws referred to in section 10 apply in addition to and despite any other rights set out in this Code.The refund rights set out below provide guidance to Members and Consumers regarding how the Consumer Lawsmay apply to ticketing situations. In addition, a Member may exercise its discretion to provide a refund where thereis no strict legal requirement to do so.
As stated in section 12 above, if you purchase your Ticket from an Unauthorised Seller, you may have no guarantee of receiving a refund from that Unauthorised Seller and you may have no right to a refund from the Authorised Seller. You are not entitled to a refund if your Ticket was free or complimentary.
You have a right to a refund if the Event to which you purchased a Ticket from an authorised seller is cancelled prior to the Event. When an Event is cancelled, the Member should make a reasonable endeavour to advise you as soon as practicable. Your contact details are generally obtained at the point of sale for this purpose.If you paid for your Tickets by credit card, the value of the Tickets, plus any additional fees and charges, should be automatically credited back to your card.If you purchased your Tickets by cash, voucher or other non-traceable means, you will need to apply for a refund from the point of purchase in a timely manner.
Sydney Country Music Festival